They may use the website to identify something, but at the end of that, there was a phone number. People were using websites, but a lot of the interactions were facilitated by a person in the middle - patient or potential consumer or customer reaching out to the healthcare system. Robert: I think the experience has really accelerated sort of healthcare's transition from a traditional, somewhat digital, somewhat analog world where everything was digital. Can you share with us what the most important thing you're working on today when it comes to the digital patient experience? Now I'm a chief medical information officer here at UPMC. I was a chief medical information officer at the Los Angeles County department of health. From there, the rest of my career blossomed I stopped on the vendor side, working as a CMO for the Cerner corporation. And then while I was at children's hospital, Los Angeles, there was a gentleman who was a CIO, John Patterson, who recognized my interest and my skillset, and asked me to get engaged with their journey through an electronic health record. And being an intensivist, working at pediatric ICU when I was in training at Duke university I was involved in sort of one of the first electronic flow sheets that was using the ICU space and that sort of peaked my interest during my training.
I've been involved in healthcare for 30 plus years now and healthcare IT or technology probably for about 25 years. And before we actually dive into our questions, I do want you to share about your journey in healthcare, how it all began, and then we'll dive into our questions today.
As my sort of daytime job, so to speak has takes over most of my duties.
So about four weeks a year in the pediatric ICU. And you also continue to see critical care pediatrics patients, correct? And we know that under your leadership, Rob, at UPMC, you've increased a national reputation of innovation in medical informatics that improve patient care. Thanks for having me, Liat, I look forward to chatting with you and your listeners. Liat: Today we have Robert Bart, CMIO at UPMC Health Services Division, who I had the chance to meet in person actually at Becker's annual meeting in Chicago this year.
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